Question 1

What is YouAsk?

Accepted Answer

YouAsk is a platform that connects users with experts through personalized 1:1 sessions. Experts can list their services, set availability and pricing, and share booking links with their audience.

Question 2

Is using YouAsk free?

Accepted Answer

Yes. YouAsk is free to use. The platform charges a 7% commission on earnings from completed sessions.

Question 3

How far in advance do I need to book a session?

Accepted Answer

Sessions must be booked at least 6 hours before the scheduled start time and can be booked up to 7 days in advance.

Question 4

Can I cancel my booking?

Accepted Answer

Yes. You can cancel your booking up to 12 hours before the scheduled session to receive a 90% refund. Cancellations made within 12 hours are non-refundable.

Question 5

What happens if the host cancels the session?

Accepted Answer

If the host cancels the session within the allowed cancellation period, the user will receive a full refund.

Question 6

What happens if neither the host nor the user attends the session?

Accepted Answer

If both the host and the user fail to attend the scheduled session, the full payment will be refunded to the user.

Question 7

What if I am dissatisfied with the service?

Accepted Answer

You can raise a dispute within 24 hours after the session. The YouAsk team will review the case and determine whether a refund is appropriate.

Question 8

How long does it take to process refunds?

Accepted Answer

Refunds are processed within 2 working days after the dispute review is completed.

Question 9

How much can I charge for my sessions?

Accepted Answer

Service providers can choose their own pricing. Sessions may be offered for free or at any price based on the value of the service.

Question 10

Can I offer services in multiple categories?

Accepted Answer

Yes. Experts can create multiple services across different categories based on their expertise.

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